Union Education Minister Dharmendra Pradhan has stepped in over widespread technical disruptions that plagued the CBSE re-evaluation process, directing officials to furnish a detailed report of server outages, payment gateway failures and operational lapses, according to sources.
The sources informed that those involved in managing the process have been asked to explain what went wrong, what safeguards were in place, and who bears responsibility.
The intervention came as the Central Board of Secondary Education faced a wave of complaints from Class 12 students who encountered login errors, broken application links and payment failures shortly after the portal for obtaining scanned copies of evaluated answer books went live.
CBSE subsequently extended the application deadline by a day — from May 22 to May 23 — citing the technical difficulties and the need to give students adequate time. Students who apply for scanned copies will be able to access them between May 26 and May 29.
The board then moved to reassure students, stating on May 20 that the portal had stabilised and applications were being processed without issue. By 7:30 pm that day, within three hours of the portal reopening, 1,27,146 applications seeking 3,87,399 scanned answer books had been submitted successfully.
In a separate development, the CBSE has significantly revised its fee structure for post-result services this year. The cost of obtaining scanned answer book copies has been brought down to Rs 100 from Rs 700, while answer sheet verification now costs Rs 100 instead of Rs 500. Re-evaluation has been priced at Rs 25 per question.
